Meet and Greet

Some people have a natural ability to make people feel welcome and comfortable when they meet and greet them.

For others it may be quite daunting to know how to start a conversation professionally and politely without being too strong and knowing how and when to shake hands, respond in the right context and create a rapport with the person being greeted is a skill that makes the encounter a very natural experience.

Learning how to read body language and judge appropriate interactions helps to foster longer term loyalties and confidence between your employees and the people they meet and greet.

Duration:  One Day (09:00am to 04:00pm)

Topics Covered

- Session 1 Preparation of the individual meeting and greeting someone

- Personal dress standards

- Grooming

- Hygiene

- Accessibility of each venue

- Emergency information available for all people

- Set up ensuring appropriateness for purpose of event

- Session 2 Greeting people in person

- Eye contact

- Shaking of hands and other forms of physical contact

- Starting a conversation

- Listening skills

- Questioning skills

- Handling difficult people

-  Using assertion while maintaining professionalism and friendliness

- Personal behaviour

- Session 3 Fare welling people

- Gestures of kindness

- Leaving a lasting impression

- Session 4 Venue status

- Ensuring the venue is left as expected

To find out more information regarding this course or to obtain a quotation please follow this link to complete our online enquiry form. Or follow the contact us link in the tool bar located in the top left hand corner of each page.

To register and make a booking to attend this course please follow the registration link in the tool bar located in the top left hand corner of each page, courses dates can be found by following the calendar link also located in the top left hand corner of each page.