Telephone Techniques Training
A one day program with ample involvement that enables participants to gain a positive outlook on ways to positively influence the outcome of calls received or made. It also teaches participants to deal with awkward people professionally whilst maintaining self esteem and also covers many other telephone techniques.
Duration: One Day (09:00am to 04:00pm)
Topics Covered
- Session 1 – Communicating effectively on the telephone
- How people interpret us on the phone
- Importance of tone of voice
- Identifying the image you personally project
- Register of language to be used
- Handling confidential information
- Handling difficult people on the telephone
- Session 2 – Specific telephone techniques
- When and how to answer
- Recording messages
- Responding to caller demands and requests
- Session 3 – Linking telephone and computer technology
- Writing messages on intranet or email
- What technology is available
- Session 4 – Making telephone calls
- Validating the call
- Preparing for a call
- Conference calls
- Announcing calls over a PA
- Using mobile phones
- Leaving messages on answering machines
- Logging calls
To find out more information regarding this course or to obtain a quotation please follow this link to complete our online enquiry form. Or follow the contact us link in the tool bar located in the top left hand corner of each page.
To register and make a booking to attend this course please follow the registration link in the tool bar located in the top left hand corner of each page, courses dates can be found by following the calendar link also located in the top left hand corner of each page.