Two Day Team Leadership Training Program
This program is tailored at the team leader to give them the confidence and skills to be strong, professional and personable team leaders while being able to maximise their team’s effectiveness through positive and constructive reinforcement.
Duration: Two Days (09:00am to 04:00pm)
Topics Covered
Day One
Introduction and Expectations
- Getting to know each other.
- Expectations and current issues and expectation of the two days.
Competencies Required when New to the Position of Team Leader
- Role clarification of a team leader.
- Role ambiguity and how to overcome confusion.
- Role acceptance in behaviours and forward planning.
- Understanding reference guidelines for team leaders to use and follow.
Guidelines for Leading a Small Team
- Leading the team through the stages of team development.
- Forming ; Storming; Performing; Norming; Mourning.
- Being assertive and a role model for the team.
- Using CPR on the team members each day – Coaching, Praising &
Reprimanding Skills.
Confidently Supervising a Team
- Planning team milestones and goals for individual and team based
recognition.
- Organising resources that enhance team productivity and customer service
achievements.
- Controlling team expenses and actions to ensure sound returns on
investments are achieved.
- Performance Appraisal guidelines to get the most from the
formalised process.
Day Two
Recognising/knowing d profiles of personalities h to
maximise the success of the team through acceptance and tolerance of each
other.
- Myers Briggs personality testing review to identify profiles that compliment and
add value to the team.
- Successfully Supervising a Diverse Range of Employees.
- Situational leadership principles of supervising employees with varying levels of
confidence and commitment.
Supervising employees with productivity issues
- Dealing with difficult behaviours or unacceptable habits.
- Maintaining improved performance or behaviours.
Dealing with disputes and grievances
- Techniques for dealing with and investigating a grievance or dispute
about harassment, discrimination or bullying.
- Gaining the teams acceptance of employees with injuries or impairments.
- Maintaining the self esteem of employees with injuries or impairments.
Being Customer Focused
- Internal verses external customers and the importance of valuing both.
- What customer service means and how we are measure in “moments of truth”.
- Being aligned with the organisations vision and objectives through daily actions.
- Envisioning, empowering, enabling and entrusting teams to achieve the maximum
results possible.
Conclusion and Where to from Here
Summary of the two days learning
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Work Health Safety & Human Resource Consultation, Management & Training
Tel (02) 6024 5982
ABN 67 124 343 960