Conflict Resolution
It would be wonderful to have an organisation where conflicts never occur. In the real world however, with varying employee backgrounds, cultures, beliefs and personalities, it is important for managers to be able to manage conflict and resolve issues as quickly as possible.
Job Safety Assistance Pty Ltd can confidently deal with any workplace conflict situation and ensure a positive outcome for the organisation through effective mediation. We can also train managers in the art of conflict management to empower people within the organisation to recognise signs of impending conflict and resolve issues quickly and successfully.
Duration: Half Day (09:00am to 04:00pm)
Topics Covered
- Definition of Conflict
The three goals of Conflict Resolution & Management are:
1. Stress - including indecision within an individual
2. Interpersonal conflict between two or more parties
3. Responses to conflict
- Managing Conflict
- What is considered constructive conflict
- What is considered destructive conflict
- The four R's of conflict management are:-
1. Reframe
2. Recognise
3. Respond
4. Reflect
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To register and make a booking to attend this course please follow the registration link in the tool bar located in the top left hand corner of each page, courses dates can be found by following the calendar link also located in the top left hand corner of each page.