Frontline Leadership
This program is designed for managers or supervisors who may not have had the opportunity of being involved in any previous management training.
The program is ideal for supervisors or managers with low or intermediate administration or education levels who would prefer to learn in a safe and relaxed environment which avoids academic jargon and focuses on giving them the high level of understanding of leadership requirements
Duration: Three Days (09:00am to 04:00pm)
Topics Covered
- Day 1
- Introduction and expectations
- Housekeeping issues
- Expectations of the training
- Reaction to the training
- House rules to ensure participation and clarify expectations of the trainer
- Provide leadership in the workplace
- Expectations of a leader
- What behaviours are shown by a good boss?;
- What behaviours are shown by a bad boss?
- Effective Communication Skills expected of a leader
- Listening skills
- Sender barriers in communication
- Barriers to effective communication as the receiver of the message
- Cultural differences
- Questioning Techniques
- When a leader should use open questions or closed question
- Giving formal and informal feedback to workers who have unacceptable work habits or unacceptable work performance
- Support leadership in the workplace
- Why leaders need support
- What support needs to be given from management and workers
- Day 2
- Participate in, lead and facilitate Work Teams
- Leading the team through it’s development stages
- Planning your team’s goals and objectives
- Plan daily work routines
- Organising team tasks
- Building team success through effective facilitation and delegation
- Contribute to effective workplace relationships
- Team roles and responsibilities
- Having the right foundation and structure
- Role factors and definitions
- Maintaining production expectations
- Procedures that must be followed when completing designated tasks
- Specifications that must be followed
- Participating in a supportive work climate
- How guidelines assist in creating a supportive climate?
- Taking and active part in team processes
- Advantages and disadvantages of formal and informal meetings
- Guidelines to make team meetings effective
- Leading and participating in team problem solving sessions
- Decide on the correct method to be used to solve problems
- Develop and maintain communication networks
- Assess team member’s strengths, weaknesses and opportunities
- Day 3
- Support operational plan
- Controlling operational costs and resources
- Problem solving and decision making to support operational plans
- Negotiation skills
- Analysing team standards and responsibilities
- Clarifying the teams responsibilities
- Identifying team operational tasks
- Interpreting work schedules
- Assessing team effectiveness
- Provide workplace information and resourcing plans
- Report writing
- Business writing skills for letters and emails required of leaders
- Resourcing to achieve results productively
- Is training the only answer
- Why train
- When to train
- How to train in the workplace
- Summary and assessment
To find out more information regarding this course or to obtain a quotation please follow this link to complete our online enquiry form. Or follow the contact us link in the tool bar located in the top left hand corner of each page.
To register and make a booking to attend this course please follow the registration link in the tool bar located in the top left hand corner of each page, courses dates can be found by following the calendar link also located in the top left hand corner of each page.